Yellow AI provides AI tools for customer engagement, such as chatbots and voice assistants, to enterprises. However, small businesses may find other platforms that might better meet their needs for customisation, integration, pricing flexibility, and stability.
In 2025, businesses have various customer service tools available. If affordability, customisation, or advanced analytics are important to you, considering options beyond Yellow AI could improve your strategy.
In this blog we see the top 6 alternatives to Yellow AI for 2025. We cover each option’s unique features, pricing, and use cases to help you find the best fit for your customer engagement needs.
Reasons to Consider Other Yellow AI Alternatives
While Yellow AI is used by many businesses, there are several reasons why businesses may want to consider alternative options:
- Pricing: Yellow AI’s pricing may not be suitable for businesses, particularly small and medium-sized enterprises.
- Responses: Some users have highlighted that sometimes the response quality is not good.
- Limited customisation: Some users have reported difficulty in customising Yellow AI’s chatbots to meet their specific needs. This can impact the effectiveness of the chatbots in addressing customer enquiries and providing personalised support. For a detailed comparison of other chatbot alternatives, check out our Chatbot Alternatives.
- Outages and stability issues: Some users have reported outages and stability issues with Yellow AI, which can impact customer support and engagement. This can lead to missed communications, delayed responses, and a negative customer experience.
- Difficulty Bot Building: Some users have reported difficulty in creating and editing chatbots with Yellow AI, which can impact the customer experience. Journeys may not be tailored to meet the specific needs of customers, leading to a lack of personalisation and effectiveness.
These limitations highlight the importance of considering alternative AI tools that can better meet the specific needs of a business.
Top 6 Yellow AI Alternatives in 2025:
Based on user feedback, community suggestions, and in-depth analysis, we have selected these chatbot platforms. Here is a list of the top 6 alternatives to Yellow AI for 2025:
- YourGPT AI Chatbot: No-code AI chatbot builder with advanced features and customisation.
- Haptik: A conversational AI platform integrating generative AI for marketing, support, and operations.
- Kore AI: Conversational AI platform with advanced NLP and extensive integrations.
- Verloop.io: AI-powered customer support platform for omnichannel automation and engagement.
- Zendesk: Customer service solution with ticketing and analytics.
See the comparison of ADA CX Chatbot Alternatives
Overview of 2025’s Top Yellow AI Competitors
Let us explore these alternatives based on key criteria such as features, pricing, user interface, customer support, integration options, and unique selling points.
1. YourGPT AI Chatbot—Leading Yellow Alternative
YourGPT is a complete AI-first platform designed to automate customer support, sales, and business operations through a unified suite that combines chat, voice, and team collaboration.
Features:
- No-code AI builder with multi-source training from PDFs, Notion, Google Sheets, and websites
- Omnichannel support across Web, WhatsApp, Messenger, Telegram, and LINE
- AI Studio for building multi-step, logic-based workflows with memory and intent
- Voice AI agent for handling real-time inbound and outbound calls
Pricing:
Plans start at $49/month with a 7-day free trial (no credit card required). All core features are included. Custom pricing is available for larger teams.
User Interface:
Visual, no-code interface with full control over agent behaviour, tone, and appearance. Includes unified inbox and analytics dashboard.
Customer Support:
Live agent routing via Slack, email, or internal dashboard with full chat history and internal collaboration tools.
Integration Options:
Supports data ingestion from multiple sources and allows API-based integrations (developer assistance may be needed for advanced setups).
Why choose YourGPT over Yellow AI?
While Yellow AI offers strong automation tools, YourGPT provides an all-in-one AI suite—chat, voice, agent builder, live support tools, and analytics—making it a more complete solution for businesses that want full visibility, control, and automation across support, sales, and operations.
YourGPT AI Chatbot is a no-code, AI-powered platform that helps businesses to
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- ✓ Personalized customer interactions
- ✓ 24/7 availability for instant responses
- ✓ Seamless integration with your existing systems
2. Haptic
Haptik is a conversational AI platform designed to enhance customer engagement through automation and personalised interactions.
Features:
- AI-driven customer support automation.
- Omnichannel capabilities, including integration with messaging platforms like WhatsApp.
- Generative AI applications for tailored customer experiences.
Pricing:
- Pricing details are typically customised based on the business’s needs; potential clients are encouraged to contact Haptik for a quote.
User Interface:
- Intuitive dashboard for managing interactions and monitoring performance metrics.
Customer Support:
- Offers extensive support resources and a dedicated team for client assistance.
Integration Options:
- Supports integration with over 60 applications, including CRM systems and payment gateways.
3. Kore AI
Kore AI provides a comprehensive platform for building conversational AI solutions aimed at improving customer and employee experiences.
Features:
- Advanced automation capabilities for routine tasks and workflows.
- Generative AI tools for content creation and process optimisation.
- Multi-channel support, including voice and text interactions.
Pricing:
- Plans start at $60 per month for the Essential package, with advanced options available at higher price points.
User Interface:
- User-friendly interface that facilitates the creation and management of chatbots and virtual assistants.
Customer Support:
- Offers email support and access to a comprehensive knowledge base.
Integration Options:
- Provides extensive integration capabilities with various digital channels and third-party applications.
4. Verloop
Verloop.io specialises in conversational AI for customer support, focusing on automating interactions across multiple platforms.
Features:
- Contextual conversation capabilities that enhance user engagement.
- AI-driven chat support for real-time assistance and problem resolution.
- Personalised interaction flows tailored to customer needs.
Pricing:
- Pricing varies according to the specific requirements of each business. Contact us for detailed information.
User Interface:
- Designed for ease of use, allowing businesses to create and manage chat interactions seamlessly.
Customer Support:
- Provides robust support options, including real-time assistance and performance tracking tools.
Integration Options:
- Integrates with 6+ different channels, like.
5. Zendesk
Zendesk is a ticketing platform designed to help businesses manage customer support enquiries.
Features:
- Comprehensive customer support tools.
- Omnichannel integration with analytics.
Pricing:
- $55 per agent per month (annually, Team plan).
User Interface:
- User-friendly with customisable dashboards.
Customer Support:
- Extensive knowledge base and 24/7 support.
Integration Options:
- A wide range of third-party integrations are available.
How to Choose the Right Yellow AI Competitors and Alternatives?
When evaluating competitors and alternatives to Yellow AI, consider the following criteria:
- Performance & Features: Look for platforms that offer advanced features, such as natural language processing, machine learning, and omnichannel support.
- Ease of Use: Choose platforms with user-friendly interfaces that are easy to navigate.
- Customisation & Integration: Opt for platforms that offer flexibility in customisation and integration with third-party applications.
- Pricing & Scalability: Consider platforms that offer competitive pricing and scalability options.
- Customer Support & Community: Evaluate the quality of customer support and the presence of an active user community.
Conclusion
Yellow AI provides effective AI tools for customer engagement but may not address every business need. Issues such as pricing, customisation, and stability could impact its suitability for some organisations.
For those seeking alternatives with better value, enhanced features, or more flexibility, exploring other options is recommended.
This blog lists the top 6 alternatives to Yellow AI for 2025, comparing them on features, pricing, and integrations.
Among these, YourGPT AI Chatbot stands out as a powerful solution with advanced conversational AI with seamless integrations and a no-code builder, making it a strong alternative for businesses looking for an intelligent, scalable, AI-first platform.
Assessing these alternatives will help you select a platform that aligns more closely with your business objectives and customer engagement strategy.
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